01
Return window
Return or exchange requests should be submitted within 30 days of delivery. Requests submitted after this window may not qualify for a refund or exchange.
Refund Policy
Clear returns for every water-ready order.
Aquavero wants every purchase to feel reliable from checkout to open water. This Refund Policy explains how eligible returns, exchanges, damaged item reviews, and refund timing are handled for paddle boards, kayaks, diving gear, safety equipment, waterproof storage, and marine accessories.
30
Day return and exchange window
Free
Returns and exchanges on eligible items
24/7
Customer support for policy questions
Policy Updated
Last updated June 1, 2026 for Aquavero customer care, returns, exchanges, and refund handling.
Policy Scope
Built for confident gear decisions.
This policy applies to purchases made directly through Aquavero. It covers eligible product returns, exchanges, order issues, damaged items, incorrect items, refund reviews, and customer support steps.
Paddle Boards
Kayaks and Canoes
Surfboards
Bodyboards
Snorkeling Equipment
Scuba Diving Gear
Diving Apparel
Life Jackets
Waterproof Bags
Marine Electronics
Boat Accessories
Floating Gear
Eligibility First
Return requests are reviewed based on timing, product condition, packaging, order information, and whether the item can be safely inspected and resold.
Return Eligibility
What qualifies for return.
Eligible items may be returned or exchanged within 30 days of delivery. To help us review your request accurately, items should be unused, clean, undamaged, and returned with original packaging, tags, manuals, accessories, parts, and proof of purchase.
02
Item condition
Products must be unused, clean, dry, and in the same condition received. Gear exposed to water, heavy wear, impact, odor, stains, missing parts, or unsafe handling may be declined.
03
Original materials
Please include original packaging, product tags, instruction materials, accessories, protective pieces, chargers, straps, fins, pumps, valves, or included components when applicable.
04
Proof of purchase
A valid order number, customer email, or purchase confirmation is required so Aquavero can verify the transaction and review the request correctly.
Return Process
Four Steps
A simple review path.
Please do not send any product back before receiving return instructions. Unauthorized returns may be delayed, rejected, or difficult to identify.
Submit your request
Include your order number, customer email, product name, delivery date, and a short explanation of the return or exchange reason.
Wait for instructions
Aquavero support will review the request and provide the next step, including any return authorization details when the item qualifies.
Pack the item securely
Return the product with all included parts and protective materials. Use secure packaging to reduce damage during transit.
Inspection and resolution
Once received, the item will be inspected. Approved requests may result in a refund, exchange, replacement, or store-supported resolution.
Refund Timing
How refunds are processed.
After an eligible returned item is received and inspected, Aquavero will notify you whether the refund has been approved. Approved refunds are issued to the original payment method whenever possible.
Inspection review
Returned items must pass inspection before a refund or exchange can be completed.
Original payment method
Approved refunds are generally sent back to the original payment method used at checkout.
Bank processing time
After Aquavero issues a refund, your bank or payment provider may need additional time to post the funds.
Discounted orders
If a discount was applied, the refund is based on the amount actually paid for the eligible returned item.
Report delivery issues early.
Please inspect your order when it arrives. If an item is damaged, defective, missing parts, or incorrect, submit the issue as soon as possible with your order number and clear photos of the product, packaging, and shipping label.
Exchange support is available.
Eligible items may be exchanged within 30 days when the product condition meets policy requirements. Exchange availability may depend on stock, item type, and review outcome.
Some items may be declined.
Used safety gear, worn apparel, water-exposed equipment, opened hygiene-sensitive items, missing-component products, customized items, and final-resolution cases may not qualify unless required by applicable law.
Shipping and Costs
Free return support.
Aquavero offers free returns and exchanges within 30 days for eligible products. Return instructions must be provided by Aquavero before a product is sent back. Shipping arrangements may vary depending on product size, carrier rules, item condition, and return reason.
A
Standard delivery
Aquavero offers free shipping on all products, with a standard delivery window of 3-5 business days after order processing and shipment.
B
Return authorization
A return must be reviewed before shipment. Items sent without instructions may take longer to identify or may not qualify for resolution.
C
Large gear handling
Oversized items such as paddle boards, kayaks, wakeboarding gear, and dock accessories may require special packaging or carrier coordination.
Careful Packing
Water sports products should be packed securely with all included parts, especially fins, straps, pumps, valves, electronics, safety pieces, and protective accessories.
FAQ
Policy answers.
These answers summarize the most common refund, return, and exchange questions for Aquavero orders.
How long do I have to request a return?
Eligible items may be returned or exchanged within 30 days of delivery. Please submit your request before the return window ends.
Do I need approval before sending an item back?
Yes. Please wait for Aquavero return instructions before sending any item back. This helps ensure the return is correctly identified, reviewed, and processed.
What condition should the product be in?
The product should be unused, clean, dry, undamaged, and returned with original packaging, accessories, tags, manuals, and proof of purchase whenever applicable.
Can used water sports gear be returned?
Products that have been used in water, heavily worn, damaged, stained, altered, or returned with missing parts may not qualify for return or exchange.
What happens if my item arrives damaged?
Inspect your order upon delivery. If an item arrives damaged, defective, incomplete, or incorrect, submit the issue promptly with your order number and clear photos.
How are promotional discounts refunded?
If your order included an automatic 15% subscriber discount or a selected 20% promotional discount, the refund is based on the final amount paid for the eligible returned item.
How long does a refund take?
Refund timing depends on inspection, approval, and payment provider processing. Once Aquavero issues an approved refund, your bank or payment provider may need additional time to post it.
Can I exchange instead of refund?
Eligible items may be exchanged within 30 days when the product condition meets policy requirements and the replacement item is available.
Customer Care
Support for a smoother resolution.
For any return, exchange, damaged item, incorrect item, refund status, or policy question, please prepare your order number, customer email, product name, delivery date, and a clear description of the request.
Business Name
Aquavero
Support Email
support@aquavero.lol
Support Phone
+1 937-853-6765
Business Address
3165 Cobblestone Ln, Dayton, OH 45429, United States
Aquavero Refund Policy. Support for returns, exchanges, damaged items, order reviews, and eligible refund processing.